1. Who operates DGate
Vican Code Private Limited ("we", "us") operates DGate, visitor management and society security software for gated residential communities in India. DGate is a product of Vican Code Private Limited, not a separate company.
This policy covers the DGate Android and iOS apps, society admin tools, guard desk, resident features, and the website at dgate.in.
Registered / operating address: #211, Ecogreen 1, Gulabgarh Road, Derabassi, Punjab 140507. Privacy contact: support@dgate.in. Phone: +91 86071 43370. We do not currently publish a separate Data Protection Officer email; the address above is the contact for privacy requests until one is appointed.
2. Roles under the Digital Personal Data Protection Act, 2023
Vican Code Private Limited is the Data Fiduciary for DGate account data, billing records, and website analytics that we decide how to collect and use.
For visitor, resident, guard, and gate-log data created inside a society, DGate processes that information so the society can run its gate. The society (typically the RWA, apartment association, or builder that subscribed) decides who may enter, which roles can see logs, and how long those operational records are needed. Guards, admins, and residents see that data because the product cannot work otherwise.
We do not sell personal data. We also do not claim that data stays only with us: visitor records are visible to authorised people in that society.
3. What data we collect
- Accounts: name, mobile number (OTP login), email if provided, society and flat linkage, and role (resident, family, tenant, guard, admin, vendor, and similar).
- Visitors and gate activity: visitor name, phone number, purpose of visit, visitor photograph, vehicle number, accompanying count, host flat, visit times, approval or rejection, check-in/check-out, and the resulting timeline.
- Recurring people: domestic staff, drivers, vendors, and other regular visitors that a society or resident chooses to save, including photos where captured.
- Society operations: notices, complaints, SOS events, marketplace or rental listings, pet and vehicle records you choose to add, and admin settings.
- Technical: device type, app version, IP address, push notification tokens, and logs needed to run and secure the service.
- Billing (society admins): subscription, invoice, and payment metadata processed via our payment partner (Razorpay). We do not store full card or UPI credentials.
- Website: pages viewed on dgate.in when Google Analytics 4 is active, as described in the cookies section below.
4. How we use data
- Run visitor entry, QR gate passes, resident approvals, and guard desk workflows for the subscribed society.
- Show authorised guards, residents, and admins the visitor photos, phone numbers, vehicle numbers, and logs they need at the gate.
- Send OTP, visit alerts, and other notifications you enable.
- Provide notices, complaints, SOS, marketplace, and other in-app features a society turns on.
- Bill the society, keep invoices, and support subscription changes.
- Keep the service reliable, investigate abuse, and comply with law.
5. Photos, files, and gate logs
Visitor photos and other uploads (complaint images, marketplace photos, notice PDFs, profile images) are stored on private cloud object storage and shown in the app through short-lived signed links. They are not meant to be shared as permanent public URLs.
A visitor photograph, phone number, and vehicle number are operational security records for that society. Guards on duty and authorised admins can see them. Residents typically see visits linked to their own flat. This is how DGate replaces a paper register; it is not anonymous logging.
6. Who can see data
We do not sell personal data. Sharing that is necessary for the product:
- Your society: admins, guards, and residents see data according to app permissions and that society's settings. A walk-in logged at the gate is visible to the people who run that gate.
- Service providers who host DGate, store files, send SMS/OTP, deliver push notifications, or process payments (currently including Razorpay for checkout). They receive only what they need to perform that job.
- Authorities, when required by applicable Indian law or valid legal process.
7. Cookies and website analytics
dgate.in uses cookies and similar storage that are needed to run the site: for example, a short-lived session cookie after a society admin opens web billing from the app, and a session cookie for our own admin tools.
The public marketing site uses Google Analytics 4 to understand which pages are visited. Where Analytics is loaded, we request IP anonymisation. Analytics is used to improve the website, not to run the gate. The DGate mobile apps do not depend on that marketing measurement.
We do not run a separate cookie-consent banner on this site today. If you prefer not to be measured on the website, use your browser's controls to block analytics cookies or tracking from Google. App and billing session cookies are required for those features to work.
8. Security
- Encrypted connections (HTTPS) for app and API traffic.
- Role-based access inside each society.
- Private storage for uploaded images and documents, served with short-lived links.
- Internal access limited to what is needed to support and operate the service.
- We do not claim ISO, SOC 2, or similar certifications on this site. Ask us if you need a current statement of how production systems are hosted.
9. How long we keep data
We keep account and society data while the society uses DGate, and afterwards as needed for billing, tax, security, and legal obligations.
Visitor and visit records are security and audit logs. They may be retained according to the society's needs and our retention settings. Deleting a personal login does not always erase gate history in which that person appears as host, visitor, or approver.
You may ask us about deletion. Society admin policy and the law can require us to keep some records.
10. Your rights
Under the DPDP Act, 2023 and other applicable law, you may contact us to:
- Ask what personal data we hold about you.
- Request correction of inaccurate information.
- Request erasure where applicable. Gate logs, invoices, or records the society or law requires us to keep may not be fully erased.
- Withdraw consent for optional processing where consent is the basis we rely on.
- Use the in-app account deletion flow or email us as described at https://dgate.in/myaccount.
11. Children
DGate is built for adult residents, guards, and society staff. It is not directed at children. A gate entry may still name a minor as a visitor when an adult resident or guard logs that visit. Societies should not create independent logins for children.
12. Changes
We may update this policy. The date at the top of this page will change when we do. Continued use of DGate after a posted change means you accept the updated policy.
13. Contact
Vican Code Private Limited
Corporate Identity Number (CIN): U62012PB2026PTC069843
Address: #211, Ecogreen 1, Gulabgarh Road, Derabassi, Punjab 140507
Email: support@dgate.in
Phone: +91 86071 43370
Related: Terms of Service (https://dgate.in/terms) and Refund and Cancellation (https://dgate.in/refund).