1. Agreement
These Terms of Service are an agreement between you and Vican Code Private Limited ("we", "us") for use of DGate — the mobile apps, society admin tools, guard desk, resident features, website at dgate.in, and related billing. DGate is a product of Vican Code Private Limited, not a separate company.
By using DGate you also accept our Privacy Policy. If you do not agree, do not use the service.
2. What DGate is
DGate is software for gated housing societies in India. It is not a security agency, CCTV installer, or emergency service. Physical guards, cameras, and calling 112 remain the society's responsibility.
- Resident apps on Android and iOS: invitations, QR gate passes, visit approvals, notices, complaints, SOS, and other community features the society enables.
- Guard desk: walk-in registration with photo capture, QR scan, host calling, and pending entries.
- Admin tools: flats, residents, roles, visitor logs, blacklist, notices, and subscription billing.
- Website: product information, downloads, contact, pricing, and society subscription checkout via Razorpay.
3. Who the customer is
The paying customer is the housing society — typically the RWA, apartment association, cooperative society, or builder/facility manager that subscribes. Residents, family members, tenants, and guards use DGate because that society enrolled them. Their use is subject to these terms and to the society's own rules.
Society admins must have authority to bind the society when they create the society, import flats, or complete checkout.
4. Accounts and roles
- Login is typically by mobile number and OTP. Keep that number accurate and under your control.
- Society admins control who gets access (residents, family, tenants, guards, vendors).
- You are responsible for activity under your account, including approvals you tap and visitor entries you create.
- We may suspend or remove access for fraud, abuse, unpaid invoices, or legal reasons.
5. Society responsibilities
- Use DGate in line with society bye-laws and applicable law, including how visitor photographs, ID details, and phone numbers are collected at the gate.
- Train guards on honest entries. Do not log fake visitors or use the blacklist to harass people.
- Keep admin access with current committee members. Transfer billing contact before an outgoing secretary deletes their account.
- DGate records what users enter. It does not by itself prevent unauthorised physical entry.
6. Acceptable use
You must not:
- Use DGate for illegal activity or to harass residents, visitors, or staff.
- Upload false visitor entries, fake listings, or misleading notices.
- Try to break security, scrape data, or access another society's data.
- Misuse SOS for pranks. SOS is for real help requests inside the society; it does not replace police, ambulance, or fire services.
- Resell DGate or present it as your own product.
7. User content
Marketplace listings, complaints, notices, and similar content you post remain your responsibility. We may remove content that violates these terms or harms others.
8. Subscription and billing
DGate is sold as a society-level subscription priced per active flat, billed monthly or yearly, as shown on https://dgate.in/pricing and at checkout. There are no per-guard licences. Residents do not pay us for core society features.
Society admins start checkout from the DGate app. Payment is processed by Razorpay. Prices, flat count, and billing cycle are shown before you pay. Yearly billing is paid up front and carries the discount shown at purchase.
Access may be paused if invoices remain unpaid. Renewal continues until the society cancels, as described in the Refund and Cancellation Policy at https://dgate.in/refund.
9. Privacy
Our Privacy Policy at https://dgate.in/privacy explains how visitor photos, phone numbers, vehicle numbers, and gate logs are handled. Using DGate means authorised guards and admins in your society will see operational data required to run the gate.
10. Service availability
We work to keep DGate available but do not guarantee uninterrupted service. Maintenance, mobile networks, device issues, or third-party outages (SMS, push, payments, hosting) can cause downtime. Keep a fallback gate process for outages.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or damages arising from unauthorised physical entry, actions of guards or residents, or third-party services.
Our total liability for any claim related to DGate is limited to the amount the society paid us for DGate in the twelve months before the claim, or INR 5,000, whichever is lower, unless applicable law requires otherwise.
12. Governing law
These terms are governed by the laws of India. Courts at Dera Bassi / SAS Nagar (Mohali), Punjab, India shall have exclusive jurisdiction, subject to mandatory consumer protections that apply to you.
13. Contact
Vican Code Private Limited
Corporate Identity Number (CIN): U62012PB2026PTC069843
Address: #211, Ecogreen 1, Gulabgarh Road, Derabassi, Punjab 140507
Email: support@dgate.in
Phone: +91 86071 43370