1. Who this covers
DGate is a paid society subscription operated by Vican Code Pvt Ltd. Residents and guards do not buy core features from us. This policy applies to the society (RWA, association, or builder) that pays for DGate.
Address: Ecogreen 1, Derabassi, Punjab, 140507. Billing and refund contact: info.dgate.in@gmail.com.
2. How billing works
Pricing is per active flat, billed monthly or yearly, as shown on https://dgate.in/pricing and on the checkout screen before payment. Yearly billing is paid up front and is discounted for that reason. There is no long lock-in: the society chooses monthly or yearly at purchase.
Payments are collected through Razorpay when a society admin completes checkout from the DGate app. Invoices stay available to the society admin. Demo walkthroughs are not charged.
3. Cancellation
A society admin can ask us to cancel further billing by emailing the registered admin contact details, society name, and (if possible) the last invoice. We will confirm in writing.
After cancellation, access continues until the end of the period already paid. We do not keep charging after a confirmed cancellation. We do not delete the society's gate history automatically when you cancel; ask if you also want an export or a deletion discussion.
4. Refunds
This is not a silent no-refunds policy. It is also not an automatic money-back guarantee. Refunds are handled as follows:
- Duplicate charges, or a payment that failed on your screen but was still captured by the bank: we refund the extra amount after we confirm it with Razorpay.
- Monthly subscriptions: if you cancel, we stop the next cycle. We do not automatically refund the current month that is already running, unless we agree otherwise in writing.
- Yearly subscriptions: the yearly price is prepaid. We do not automatically refund unused months. If you cancel early, email us. We will consider a partial refund of unused time case by case — for example if the society never went live, or if we could not provide the service — and tell you the outcome in writing.
- Service already used (guards logging visitors, residents on the app, notices sent) is generally not refunded for that used period.
5. How to request a refund
Email info.dgate.in@gmail.com from the society admin address with subject "DGate refund request". Include society name, registered mobile number, payment date, amount, Razorpay payment id if you have it, and why you are asking.
We aim to respond within 7 business days. Approved refunds are sent back through the original payment method. Bank or UPI timelines after we initiate a refund are outside our control.
6. Contact
Vican Code Pvt Ltd
Address: Ecogreen 1, Derabassi, Punjab, 140507
Email: info.dgate.in@gmail.com
Phone: +91 86071 43370
Related: Terms of Service (https://dgate.in/terms) and Pricing (https://dgate.in/pricing).